Termales El Otoño

Here’s a polished and eloquent review for your stay: My recent visit to Termales El Otoño left me with mixed impressions. On one hand, the property is absolutely stunning, offering breathtaking views and an ambiance that truly reflects the beauty of its natural surroundings. The thermal pools were a standout feature—immaculately maintained, providing a serene and rejuvenating experience that is second to none. The suite I stayed in was spacious and comfortable, aligning with the expectations one might have for a high-end resort. However, certain operational policies detracted from the overall luxury experience. I was surprised to find that drinking water was not readily available in the room, which felt like an oversight given the resort’s premium pricing. Additionally, the requirement to return towels before receiving new ones seemed at odds with the level of service expected from a five-star property. Such a policy, though likely driven by operational considerations, does not align with the seamless and guest-centric experience one anticipates at a resort of this caliber. While the location, thermal amenities, and aesthetic appeal are truly remarkable, these service gaps are worth addressing to ensure the experience matches the premium brand image. Despite these drawbacks, I would recommend Termales El Otoño to those seeking a picturesque and tranquil escape, with the hope that future stays will reflect refinements in service that enhance the overall guest experience.

The common areas at the hotel and the hot springs are excellent both in terms of design and maintenance. It’s a stunning location, too. We were there from Wednesday to Friday, so it wasn’t very busy, which was perfect. The staff at reception and the restaurant were friendly and helpful. I’d definitely go back to soak in the pools and take in the beautiful mountain views.

Lovely thermal baths in a garden setting. Our cabana was nice and had a fireplace we didn’t use and a small private thermal pool. The beds were super comfortable with quality linens. The staff was attentive, fresh towels were always available.

We like the staff friendliness, the facilities and the different areas of thermal pools.

The facilities are very nice indeed. And the mountain view from the hotel is spectacular. Not too far from the major town around. Just a 30 minutes drive . The breakfast is so good, that provides a good start for the day. Staff is generally friendly even though you can tell they are busy most of the time